Do you deal with problems in your working life? If you work in IT (Information Technology), then I am almost certain that you do!
“Problem Determination” is the art of identifying where the cause of a problem can be found in a system, so that it can be fixed. I like to call it “bug hunting”. Having a reputation for being able to track down the causes of problems will make you more valued. Being able to perform Problem Determination efficiently, or manage others doing Problem Determination will enhance your reputation.
I’ve written a course which teaches you a simple 8-step framework which can be used to manage the Problem Determination process, and techniques which will enable you to isolate problems efficiently. As you complete the sections what you have learned is reinforced by a case study and you can check your understanding using quizzes.
Problems are inevitable. Dealing with problems can be stressful. Take this course and you will learn how to track down problems efficiently and reduce that stress.
Whether you work on a help-desk, or as a developer, analyst or manager the skills you learn from this course will make you more effective. Problem Determination is a powerful intellectual skill which anyone with an analytical and practical mind can learn. It is a skill which once learned can be carried with you and applied to different systems and in different industries.
I teach using a mixture of lectures and exercises. You will learn by seeing, hearing and doing. With each step you build your knowledge using what you have learned already. An on-line course sets you free to work at your own pace and to review and revisit earlier material, even after you have completed the course.
If I’ve got your interest, then I’ve included links so you can purchase the course at a substantial discount. Go on, have a look now! It’s all supported by an 30 day, no-questions-asked, money-back guarantee too.
